Acrobat DC is crap
After getting tossed from one phone rep to another, eventually I was directed to this online chat "solution". Feel free to review and come to you own conclusion but in general if there was another product that I could use, I would never use Adobe anything ever again and more specifically Adobe DC.
[what follows is a chat log that shows the op was not helped. i'm not sure he wants help, but in case he does i added the only relevent info below - kglad]

