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mikemwb
mikemwb
Participating Frequently
February 10, 2019
Question

Acrobat DC is terribly slow

  • February 10, 2019
  • 6 replies
  • 6198 views

It load so slowly when opening attachments from Outlook. Sometimes (not responding) comes up for a few seconds.

I am running a rather new Windows unit.

I have cleaned, updated, reinstalled and still it is sooooo slow.

This topic has been closed for replies.

6 replies

mikemwb
mikemwbAuthor
Participating Frequently
March 21, 2019

Guys, I will do Adobe job for them. I have found that it stalls, freezes and goes non responsive when I am LOGGED in. When I log out I never have an issue.

S
shawn6
Participating Frequently
March 21, 2019

Unfortunately, signing out is not an option, as it deactivates all Adobe applications together, and that won't work here.

    mikemwb
    mikemwbAuthor
    Participating Frequently
    March 4, 2019

    Does anyone know of a PDF editor/reader to replace this with.

    I am tired of them sending me emails to do a Dump over and over again, which does not work, but if they would just read the forums and the internet they would see it non responds for second ALL the time.

      S
      shawn6
      Participating Frequently
      March 21, 2019

      I don't know about PC, but on the Mac, there's the native Preview app. I'm sure it's not as full-featured, and I honestly don't know if you can truly EDIT a PDF with it, as I've never tried. It does load PDF files blazingly fast, though.

      mikemwb
      mikemwbAuthor
      Participating Frequently
      February 27, 2019

      There is no apparent fix about this - it is all over the web.

        S
        shawn6
        Participating Frequently
        February 20, 2019

        I'm having the same issues with the latest version, running on a Mac (macOS Mojave 10.14.3).

        Even just opening the application causes it to temporarily "freeze" up, let alone when opening a PDF file.

        Meenakshi_Negi
        Meenakshi_Negi
        Legend
        February 15, 2019

        Hi Mikemwb,

        Sorry for the trouble caused.

        As the application is working slow, please try the troubleshooting steps provided here Resolve Acrobat DC intermittent crashes on Windows

        Check if that helps.

        Also, please make sure that the application is updated to the latest version available.

        Launch the application and go to Help > Check for updates.

        Let us know if the issue persists.

        Regards,

        Meenakshi

        mikemwb
        mikemwbAuthor
        Participating Frequently
        February 15, 2019

        As my post stated it does not crash it is slow, look at all the other posters with the same issue.

        Mike Buterbaugh, CHR

        Senior Recruiting Specialist/Job Coach

        Cell: [details removed by the moderator]

          R
          Adobe Employee
          rupa_jannela
          Adobe Employee
          February 18, 2019

          Hi mikemwb,

          Apologies for the trouble caused. Can you please share the dump of acrobat while it is freezing/not responding. To take dump follow below steps:

          When Acrobat freezes or enters a not responding state; Go to task manager-> "details tab" -> right click on the process Acrobat.exe -> create dump file.

          Please share the dump in a shared drive|dropbox.

          Also, please provide the following information:

          • Version of OS
          • Version of Acrobat installed

          Thanks and Regards,

          Rupa

          mikemwb
          mikemwbAuthor
          Participating Frequently
          February 15, 2019

          I assume they know the issue since they have failed to even acknowledge my issue for the past 5 days. Does anyone one a good alternative PDF editor/reader I can use to get rid of Acrobat DC?

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