Acrobat dc license has either expired or not been activated

Forum|Forum|10 years ago
May 26, 2015
16 replies
110517 views

Since updating my Adobe Cloud subscription to use Adobe Acrobat DC, I get an error the first time I try to use it from an application like Word or Outlook 365. It pops up an error "Your request could not be completed. Adobe Acrobat DC license has either expired or not been activated." I never had this problem with Acrobat XI.

Windows 7 Pro x64/8 GB RAM/

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Correct answer Utkarsh Negi

Hi All,

Please make sure your application is up to date. I'll suggest you to sign out and sign in once. If the issue is still there, close the application try the steps below.

Windows
1. Go to C:\ProgramData\Adobe\, here you need to rename the folder named "SLStore" to "SLStore_old" or you can use any name of your choice. (Please note: ProgramData is a hidden folder and you may not be able to see it. Make sure the hidden files are visible on your computer, you can follow this link for the same: Show hidden files - Windows Help)
2. Then go to C:\Program Files (x86)\Common Files\Adobe\SLCache. Delete all the files and folder in this folder. Make sure you don't delete the SLCache itself.
Mac
1. You need to follow the same steps on a mac computer. However, the locations are a bit different. You can locate both SLStore and SLCache in /Library/Application Support/Adobe. Rename SLStore and Delete all the files and Folders from SLCache. Then try to use the Acrobat.

Regards,

Utkarsh

Show previous replies

J

Jamieb

Participant

I to have this issue and it gets frustrating at times. If I close and then try to print to PDF again it works but for me it's just random. It may work for a few hours but then if I don't use it for a while I get the same error. My computer is never shut off except for an occasional reboot so not sure what's causing this issue but a resolution would be great. I never had this problem until I installed the DC update.

C

clrf0

Participant

I join in continuing annoyance with this problem. I am seeking a permanent solution. Once the error message has been received, it will always work when trying it again - but what a waste of time then needing to reenter the name of the document and re-select the location where it should go. I have tried signing out and back in again. This is not a permanent solution.

lady1743

Participant

I also have the same Acrobat DC error when converting from Office products for the first time 'that day'. Temporary solution is to open an instance of Acrobat to "reset" the license. Please find a permanent fix for this Adobe!

F

fisheries-westaustralia

Participant

I would like to add my frustration with the same issue, only way to resolve for me was to open acrobat itself and then go back into word and use the convertor from there, this is only occurring from the DC update onwards, cant use the KB article as it states windows xp only and I am using win 7

Thanks

Richard