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Participant
February 24, 2021
Answered

Acrobat DC not installing

  • February 24, 2021
  • 1 reply
  • 449 views

I'm lost! I have a subscription to Creative Cloud that I pay monthly. The subscription includes Acrobat DC. However, everytime I try to install it, it doesn't install. Instead, Acrobat Pro 2017 opens. I thought I may have two versions installed so I checked my applications. There is only an Acrobat Pro 2017 folder but not an Acrobat DC folder. Do I need to uninstall the Acrobat Pro 2017? I'm lost. Thank you in advance.

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Correct answer JoleenD

Problem solved! Even though Creative Cloud showed that Acrobat DC had been downloaded to my computer and was up to date, the program would not open. When I tried to open the program, Acrobat Pro 2017 opened. So I uninstalled Acrobat Pro 2017. Then, I tried to open Acrobat DC but it still would not open even though it showed as installed and active in Creative Cloud. So I uninstalled it through Creative Cloud and then reinstalled it. That fixed the problem!

1 reply

JoleenDAuthorCorrect answer
Participant
February 24, 2021

Problem solved! Even though Creative Cloud showed that Acrobat DC had been downloaded to my computer and was up to date, the program would not open. When I tried to open the program, Acrobat Pro 2017 opened. So I uninstalled Acrobat Pro 2017. Then, I tried to open Acrobat DC but it still would not open even though it showed as installed and active in Creative Cloud. So I uninstalled it through Creative Cloud and then reinstalled it. That fixed the problem!