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M
mimoes
Participant
September 17, 2021
Answered

Acrobat DC not working on Big Sur 11.6

  • September 17, 2021
  • 1 reply
  • 1212 views

After upgrading to MacOS Big Sur 11.6 (20G165), Acrobat DC is not working. I've tried to uninstall it and install it again, and I always receive a 136 error and I can't. Any help, please?

 

This topic has been closed for replies.
Correct answer thatsmauri

Try running the 'Creative Cloud Cleaner tool' to clean any possible remains:

 

When finished cleaning, restart your Mac and try installing Acrobat DC again.

You could also try downloading Acrobat DC from the page below to see if this works better than via the CC desktop app:

1 reply

thatsmauri
Community Expert
thatsmauriCommunity ExpertCorrect answer
Community Expert
September 17, 2021

Try running the 'Creative Cloud Cleaner tool' to clean any possible remains:

 

When finished cleaning, restart your Mac and try installing Acrobat DC again.

You could also try downloading Acrobat DC from the page below to see if this works better than via the CC desktop app:

    M
    mimoesAuthor
    Participant
    September 17, 2021

    It worked via the second option. Creative Cloud Cleaner tool found no remains of Acrobat DC.

    Thanks!

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