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armadillo12
Participating Frequently
August 5, 2018
Answered

Acrobat DC on Mac won't quit when shutting down computer. I have to force quit Acrobat to finish shut down.

  • August 5, 2018
  • 2 replies
  • 32520 views

Acrobat DC on Mac won't quit when shutting down computer. I have to force quit Acrobat to finish shut down.

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi Armadillo12,

    Could you try following troubleshooting steps:

    1- Remove Acrobat DC using cleaner tool found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

    2- Restart the computer

    3- Reinstall Acrobat DC from here  Download and install Acrobat DC subscription

    Download Pro or Standard versions of Acrobat DC | Non-subscription

    4- Restart the machine once again and check.

    Note:  CLEANER TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.

    Let us know if you need any help.

    Shivam

    2 replies

    Adorobat
    Community Manager
    AdorobatCommunity ManagerCorrect answer
    Community Manager
    August 9, 2018

    Hi Armadillo12,

    Could you try following troubleshooting steps:

    1- Remove Acrobat DC using cleaner tool found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

    2- Restart the computer

    3- Reinstall Acrobat DC from here  Download and install Acrobat DC subscription

    Download Pro or Standard versions of Acrobat DC | Non-subscription

    4- Restart the machine once again and check.

    Note:  CLEANER TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.

    Let us know if you need any help.

    Shivam

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    August 6, 2018

    Hi Armadillo12,

    As per the issue description mentioned above, Acrobat DC on Mac won't quit when shutting down computer, is that correct?

    If there is any trouble closing the application directly then you need to quit it from the Activity Monitor.

    Go>Utilities>Activity monitor>Select process >Quit

    Kindly go through the help document to get more details of how to close the running processes from activity monitor-

    Use Activity Monitor to identify and quit processes using large amounts of system resources | Mac OS X

    You just need to select and force quit the Adobe process (Reader) which is not closing directly.

    Let us know if you need any help.

    Shivam

    A
    armadillo12Author
    Participating Frequently
    August 6, 2018

    I know how to force quit Acrobat - I have to do it every time I want to shut down the computer. I'm trying to figure out how to make Acrobat shut down WITHOUT a force-quit every time.

      Adorobat
      Community Manager
      AdorobatCommunity Manager
      Community Manager
      August 8, 2018

      Hi Armadillo12,

      Could you check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again?

      If that doesn't work, try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine after resetting preferences and try again.

      -Shivam

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