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derHeidi
Participating Frequently
November 20, 2020
Question

Acrobat DC on Microsoft Surface Pro X

  • November 20, 2020
  • 1 reply
  • 4459 views

I own a Surface Pro X with AMD processor and 64-bit system. Acrobat Pro has not been able to be updated for some time. That's why I uninstalled and wanted to reinstall. Since the purchase (the Surface Pro X) in April, the Acrobat Pro ran without any problems on the Pro X. Now suddenly there is no "compatible desktop app" more. What's going on???

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1 reply

I
ismaelesm
Participant
November 25, 2020

Same problem here. I spent an hour with remote support and couldn't fix the problem. I have the new version of CC and under apps for desktop it says " No compatible desktop apps" I went ahead and installed the 32-bit version of Acrobat DC and it seems like CC and DC are not communicating to each other since they both crash when I try to open any of them. Hopefully we get some support on this problem.

D
derHeidiAuthor
Participating Frequently
January 12, 2021

Meanwhile I have the Acrobat Pro back on my PRO X. It runs and works perfectly. All I had to do was install it through the new Adobe CC Cloud Suite, but through Acrobat Reader (which I signed in with my account). Then it suddenly worked, as before. So the Acrobat Pro runs on ARM 32-bit! 😉

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