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Answered

Acrobat DC opens, then immediately closes

Forum|Forum|3 years ago
February 27, 2022
13 replies
92235 views

Hi,

I have windows 10 and Acrobat DC. It opens and then immedeatyely closes.

I think I have tried every single repair option I can find.

I have uninstalled and reinstalled Acrobat DC

I have uninstalled and reinstalled the entire suite.

I have restarted my computer

I have gone in and removed the preference folder from C:\Users\user\AppData\Roaming\Adobe\Acrobat\DC

I have done that, uninstalled, restarted my computer, then reinstalled

I am frustrated and more than a little peeved. Gold star to anyone who can help.

Correct answer daniels7228616

Your welcome. Yes its frustrating that it is such and easy fix yet there is so much bad advice from adobe encouraging people to delete everything and essentally start over. So un needed. I hope they can at some point just add a promt so people know that they just need to sign out of the other computer. The fact that there is no explained makes it so confusing unless you know what the problem is. Shame on you Adobe for not fixing this simple problem. So many peoples days are being ruined trying to figure this out!!

But for real everyone just open photoshop of another app and this will pop up sign out and your problem will be fixed. You can also navigate to

https://account.adobe.com/activated-devices and try and logout that way. But i have had the most luck doing it though photoshop

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K

Kathy23478203pwlu

Participant

I am having same issue... just started in last week... using desktop windows 10 latest update. Adobe has been working fine since approx feb 2022 with little issue. I have read different fixes on here about renaming files and registry fix plus i have uninstalled Creative cloud and Adobe DC... and it is still open the program and it loads and closes. I am past frustrated and I need assistance with this issue... Using Adobe DC for mainly requesting signatures and yes I can do that on the cloud but is much easier to have the program available to use especially when I have a paid subscription.

Please help...

Meenakshi Negi

Community Manager

Hi Kathy,

Thank you for reaching out, and sorry about the trouble.

As you are experiencing an issue with Acrobat, try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the above steps don't help, remove the current version installed on the machine and run the cleaner tool from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html.

Reboot the machine and download the installer from the following page: https://helpx.adobe.com/download-install/kb/acrobat-downloads.html.

Let us know if the issue persists.

Thanks,

Meenakshi

J

JL7446

Participant

Hi Kathy,

Thank you for reaching out, and sorry about the trouble.

As you are experiencing an issue with Acrobat, try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the above steps don't help, remove the current version installed on the machine and run the cleaner tool from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html.
Reboot the machine and download the installer from the following page: https://helpx.adobe.com/download-install/kb/acrobat-downloads.html.

Let us know if the issue persists.

Thanks,
Meenakshi

By @Meenakshi Negi

I've had the same issue and followed these instructions - and a number of variations thereupon - without any success. It has been about 4 weeks now and I have not been able to repair it. It is so bizarre as the problem arose while I was using the application pretty heavily for a particular purpose. I don't recall any kind of update happening of the application or of drivers on my laptop at the time. I was actively using the application when it first had a fit.

Simply deleting all my associated folders seems a bit drastic as I have been using multiple apps via creative cloud for a couple of years now. Perhaps I can take a backup. Although I wouldn't be confident about doing something like this manually.

Is there a link that an Adobe expert could direct me to for downloading an appropriate cleaner tool for the entire suite??????? - So that I can use this to clean up files (instead of going through and manually trying to delete all the right things), before reinstalling CC again from scratch?

Is/are there also cleaner tools for 32 bit as well as 64 bit installs so that I can check that I didn't restore any backed-up 32 bit associated files last time I transitioned to a new personal machine and/or OS? (Don't know if that might be part of the problem too...)

K

Katherine233504661e41Author

Participant

So I have finally managed to fix this for myself.

I uninstalled the whole suite, then I went into the C: drive and deleted all folders associated with adobe that were created after I installed it. Thankfully, I only had the suite for a day before it stopped working so this is a narrow time frame.

I then went back and re-installed the whole lot from the adobe site.

So far it seems to have be working, but we'll see.

Please note that prior to this I had gone through the robot chat trouble shooting thing (the chat with the AI), and tried to open acrobat with my computer in safe mode. So this was a last ditch effort.

ls_rbls

Community Expert

Thank you very much for sharing that solution.

ls_rbls

Community Expert

When you say "Acrobat DC opens then immediately closes", are you trying to open one particular PDF document when you double-click on it from its saved location, OR, does this happens just as soon as you open the actual program of Adobe Acrobat Pro?

In which version of Adobe Acrobat Pro is this occuring?

K

Katherine233504661e41Author

Participant

It isn't a particular file. The error happens even when I am trying to launch the app directly from creative cloud.

It's Acrobat DC version 21.0

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