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tom1979
Known Participant
May 3, 2017
Question

Acrobat DC: PDF documents won't open after a PDF has been closed

  • May 3, 2017
  • 1 reply
  • 313 views

Not sure if it is just me or not.  I subscribe to Creative Cloud and find that if I have had a PDF document open in Acrobat, close the document and then try to open another PDF document it just hangs and I have to go into task manager and physically end the "Acrobat.exe" tasks.  After this I can again open files normally.  This has been happening for a few months, thought it might have disappeared with updates but it hasn't.  Does anyone have any ideas?

[Moved from the Lounge (which is where you can "connect with your peers" from across all of Adobe's products for conversations that don't directly relate to help and support) to a product-specific support forum - moderator]

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1 reply

tom1979
tom1979Author
Known Participant
October 16, 2017

5 months on the problem still occurs.  Doesn't happen on PC's that are not running CC subscriptions