Inspiring

Question

Acrobat DC Pro beachballing and crashing

Forum|Forum|1 year ago
August 1, 2024
3 replies
1746 views

Has anyone had this experience: Acrobat DC Pro beachballing and crashing? It began a week ago. Using the latest release and latest MacOS. It is very unstable, for the first time in my experience; it hangs, and either quits (force quits) or I have to force quit it, losing document changes in the process.

I am not using the new ("modern"?) layout, and perhaps that is the problem. I don't like the new layout; it has sacrificed too much functionality to be useful (and was rolled out as an imperfect beta, from what engineers said).

D

defaulthkcncrw0fj82

Participant

This is happening in Adobe Reader and Adobe Acrobat in our environment as well. Started in the last month. I've got a Ryzen 7 with 40 GB of RAM. Windows 11. Even a freshly imaged device with Adobe will freeze and become unresponsive simply by opening the application.

T

Tariq Ahmad

Community Manager

Hi @defaulthkcncrw0fj82

Sorry for the trouble.
Would you help us with the logs: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. You can directly upload the logs using the tool mentioned on this help page,

Also, please help us with the dump file: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

here, you can zip the logs and upload them to any Cloud Drive and share with us a public link to download them. These logs will help us identify the root cause for Windows.

Thanks, Tariq.

J

JIPNETAuthor

Inspiring

I continue to have problems with beachballing in Modern acrobat. I've shared logs multiple times over the past few months. The worst is when 2+ PDFS are open and I try to resize windows. feels like a caching problem?

J

JIPNETAuthor

Inspiring

Same here. It is beachballing and crashing in either the old or the new UI. It may be worse when I have over 4 documents open at once. I hope Adobe engineers can reproduce and fixt this bug.

S_S

Community Manager

@JIPNET Sorry for the experience!

Please use this link: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html to collect crash logs and share the unique ID of the log.

-Souvik

creative explorer

Community Expert

@JIPNET I am using the latest Acrobat on a MacBook Pro

I am using the 'New Acrobat' but not using the 'AI Assistant'

Try 'Enable new Acrobat,' and Disable Mockup Beta (AI Assistant) too

m

J

JIPNETAuthor

Inspiring

Will try. Is there a anything like the floating ribbon that could be made to show icons for first/last page and zoom fractions? The lower side panel is not very robust.

J

JIPNETAuthor

Inspiring

side panels cannot be customized either

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