Known Participant

Question

Acrobat DC Pro freezing and crashing

Forum|Forum|7 years ago
December 12, 2018
50 replies
21179 views

Hi, My Acrobat is freezing and crashing seriously despite that I have downloaded the recent upgrade version: 19.010.20064.

My system is Windows 10 Pro 1809 (17763.194) and I have a brand new HP ZBook 17 G5 with 32 Gb RAM.

General troubleshooting

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inntheboat2000

Participating Frequently

I, too, am having this issue. Version 2019.010.20098. PC is an 8th Gen Intel Core i-7, 16GB RAM, NVMe SSD.

I've tried all the steps at Resolve Acrobat DC intermittent crashes on Windows and continue to have this issue.

NorCalUser

Participating Frequently

Same problem Win 7. This is a nightmare situation for such a high priced product

V

victoroffms

Participant

Same problem.

Acrobat crashes the browser when I'm downloading a PDF and trying to save or save as.

Acrobat crashes itself when trying to save a PDF from an email attachment.

Madville Staff

Participant

I am also having this problem on my Mac running Mojave Version 10.14.2. I am an editor/publisher, and rely heavily on Acrobat. Need help ASAP with this issue as it has slowed my workflow to an absolute crawl.

Architecture: x86_64

Build: 19.10.20064.311007

AGM: 4.30.83

CoolType: 5.14.5

JP2K: 1.2.2.42216

chrisk66803030

Participant

Any news on this? I have multiple machines with the same issue.

Meenakshi_Negi

Legend

Hi Kimmok,

Sorry for the inconvenience caused.

The issue has been reported to the team and they are working on the fix currently.

We will inform you once the issue any update on this.

We appreciate your patience.

Regards,

Meenakshi

B

Bob Berns

Participant

I have the same problem. Adobe needs to patch this asap. Its a pain in the but.

Meenakshi_Negi

Legend

Hi Kimmok,

Sorry for the inconvenience caused.

Please try once the troubleshooting steps provided here Resolve Acrobat DC intermittent crashes on Windows

If that does not help, Could you please provide more information about the issue as asked below?

- Does the application crash on the startup or there is any particular workflow you do when it crashes?

- Does this issue start occurring after the recent update?

We will be waiting for your response.

Regards,

Meenakshi

kimmok38939107Author

Known Participant

Hi

None of these steps helped me. I also uninstalled and reinstalled Acrobat, but no help. Acrobat freezes crashes immediately after I open a pdf.

I also installed Adobe Reader and it seems to work almost correctly. Only minor problems with copy pasting.

Do you have a software recorder which I could use to record what is happening when Acrobat crashes?

Edward Muir

Participating Frequently

Hello, I also have a problem starting within the last two days or so where Acrobat DC crashes about 10-20 seconds after a PDF is opened.

I had this exact problem in early October and Vincent Dobhal from Adobe support (here? this forum?) was able to fix it by providing a PPKLite file to temporarily place in plug-ins?

But now it is back! Please help, as Acrobat is completely unusable at present for me, and I use it often for work.

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