Acrobat DC Pro super slow / stalls

Forum|Forum|4 hours ago
May 27, 2026
1 reply
6 views

For a while now Acrobat DC Pro is sluggish / stops / not responding / need to close (“not responding”)

I repaired … re-installed … updated … turned off Protection Mode in preferences … sometimes can’t even scroll down to security in preferences … ????

Can’t find any other hints online.

Nothing helps

Any suggestions, please!!

Thanks

Anand Sri Bhattacharya

Community Manager

Hello @Klaus5F8D,

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had with the app.

Assuming you are already on the latest build of Acrobat version 26.001.21563. Planned update, May 18, 2026, it is still crashing and freezing. Are you on a Windows or Mac machine, and what is the version? Is it a personal machine or an IT-managed computer?

For testing purposes, please create a test user profile with full admin rights, install Acrobat, and check the app performance.

If the issue persists, please collect the logs from the affected machine and share them with us for further investigation. To collect the logs, please refer to this article: https://adobe.ly/4dMCDom

Let us know how it goes, and share your observations.

Regards,

Anand Sri.

K

Klaus5F8DAuthor

Inspiring

Thanks for the response, Anand.

Yes-latest version … Acrobat and everything CC.
Windows11 Pro, 25H2, 26200.8524, Intel i9, 32 GB Ram, Nvidia GeForce4070, all SSDs
personal machine
create test user profile ?????
Adobe crash report … have to wait until it happens again

Often Acrobat does not even open (gray, not responding)

Sometimes a command works but only after several seconds waiting

I’ll send Adobe crash report as soon as I see the window for that

Thanks for now

Anand Sri Bhattacharya

Community Manager

Thanks for sharing the details @Klaus5F8D

Create a test user profile: Check this article for the steps: https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32
Test: Close all the Adobe apps, use the Acrobat Cleaner tool to remove the installed app, and restart the machine.
Install Acrobat from the direct URL: https://helpx.adobe.com/in/acrobat/desktop/get-started/access-the-app/install-acrobat-enterprise.html

Please do collect the logs and share them with us.

Try the above steps once, and let us know how it goes.

Regards,

Anand Sri.

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