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PFP Inc.
PFP Inc.
Participant
October 6, 2021
Question

Acrobat DC Pro unable to open pdf files stored in dropbox

  • October 6, 2021
  • 5 replies
  • 1718 views

Error mesage "There was an error opening this document. This file cannot be found."

Well it's there, I can see the preview and it opens just fine with all my apple devices (iphone &ipad).

Even exported file from my ipad and renamed but still same error when I tried to open on Mac.

 

Pretty disappointed in Adobe right now!

    This topic has been closed for replies.

    5 replies

    B
    Brett Sabio
    Participant
    September 12, 2022

    I have the same issues, PDF files stored locally on my Mac will open without an issue, but those in DropBox will not open with Acrobat DC, I can open them with Preview, then save them and THEN I can open them in Acrobat DC?

    G
    Griffin-ES
    Participant
    November 1, 2021

    I have this problem as well, just upgraded my MacBook Pro, and now Acrobat DC cannot access my dropbox files through finder.  Very frustrating.  Would be interested in hearing if you have solved it.

    A
    Andrew@FQD
    Participant
    October 24, 2021

    Running into the same problem. Did you find a solution?

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 6, 2021

    [Moderator moved from Using the Community (forums) to Acrobat.]

    For best results, download the file from DropBox to your local computer hard drive first.  Then it will open it in Acrobat.

     

     

    Nancy O'Shea— Product User & Community Expert
    PFP Inc.
    PFP Inc.Author
    Participant
    October 6, 2021

    Maybe but, this is the message I received.

    The Finder can’t complete the operation because some data in “PFP Coverages .pdf” can’t be read or written.
    (Error code -36)

     

    So, as I said. for whatever reason my Adobe on my MAC can't open the files. This is a paid Acobat DC Pro subscription!

    Of course all these files can be opened on my ipad (and other devices) but even when resaved Word cannot open

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 6, 2021

    Error Code -36 on Mac

    https://www.slrlounge.com/error-code-36-on-a-mac-what-causes-it-and-how-to-fix-it/

     

    Nancy O'Shea— Product User & Community Expert
    PFP Inc.
    PFP Inc.Author
    Participant
    October 6, 2021

    As a company we must have 1000's of pdf files storred in dropbox.

    Very unimpressed with Adobe right now...all of a sudden not being able to 'find' or open documents!

     

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