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Meenakshi Negi
Legend
July 20, 2023

Hi DerBlaueKlaus,

 

Thank you for reaching out.

 

If the issue occurs with all the PDFs, you try to pen in Acrobat, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

If the issue persists, share the screenshot of the error message that appears in the video.

Share the Acrobat and OS version numbers used on the machine.

 

Thanks,

Meenakshi