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yourF
Participant
April 12, 2026
Answered

Acrobat DC reader issue mac os 15.6.1

  • April 12, 2026
  • 1 reply
  • 22 views

While installing acrobat dc reader, it takes ~30 minutes to finish "Running Package Scripts" stage and after that on invocation to open any file, nothing gets displayed on the screen.On clicking on the icon for Acrobat in the dock, the application just exits. What could be wrong? Cleaned up so many times, uninstalled so many times, restarted system so many times, but of no avail. It’s on macos Sequoia15.6.1.

    Correct answer Meenakshi0101

    Hi yourF,


    Thank you for reaching out, and sorry for the trouble caused.


    As you have tried multiple times with the same result, please reinstall once using the steps suggested below:

    - Remove the application and run the cleaner tool (https://adobe.ly/4msUgO3). Ensure you remove the files from the trash folder as well.
    - Reboot the machine. 
    - Install Adobe Acrobat Reader from the following page: https://adobe.ly/4msUhS7


    Let us know if you still get the error.


    Thanks,

    Meenakshi

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community ManagerCorrect answer
    Community Manager
    April 13, 2026

    Hi yourF,


    Thank you for reaching out, and sorry for the trouble caused.


    As you have tried multiple times with the same result, please reinstall once using the steps suggested below:

    - Remove the application and run the cleaner tool (https://adobe.ly/4msUgO3). Ensure you remove the files from the trash folder as well.
    - Reboot the machine. 
    - Install Adobe Acrobat Reader from the following page: https://adobe.ly/4msUhS7


    Let us know if you still get the error.


    Thanks,

    Meenakshi