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Participant
October 12, 2020
Question

Acrobat Dc says i do not have an acrobat dc subscription

  • October 12, 2020
  • 1 reply
  • 278 views

I am trying to create pdfs files however it is saying i need a suscription but i have a student creative cloud membership which comes with acrobat

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1 reply

Amal.
Legend
October 13, 2020

Hi Shana,

 

We are sorry for the trouble. As described, you are unable to create PDF and getting the message to get the subscription.

 

I have checked your subscription details and found that you have a valid subscription for Creative Cloud All Application. Please try to sign out of the application and reboot the computer once and sign back with your Adobe ID and check if that helps.

 

If it still doesn't work please look at the steps provided in the help pages listed below:

https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html

https://helpx.adobe.com/in/acrobat/kb/troubleshoot-activation.html

 

Let us know how it goes

 

Regards

Amal