Acrobat DC scanning issue

Question

Recently I rebooted my Windows 10 PC and tried to scan a one-page document using my Brother 8850 MFC.  Once the scanning process started, Acrobat started producing black pages, one after another, and would not stop until I killed the program.  I tried the repair function and rebooting seeveral times, but kept on getting the saame result.  When I tried using a different computer using my office version of Acrobat 2017, I did not encounter the problem.  I was also able to scan successfully to Photshop using the WIA setting (the only seeting available).

Meenakshi_Negi · Answer

Hello,

Thank you for reaching out and sorry about the trouble.

As you are experiencing issues with scan to PDF, please try resetting the application preferences. You may use the steps as suggested here: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082.

Try the troubleshooting steps suggested here: https://helpx.adobe.com/cy_en/acrobat/kb/troubleshoot-scanner-issues-acrobat.html.

If the issue still occurs, please share the Acrobat and OS version currently in use.

Let us know how it goes.

Thanks,

Meenakshi

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