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ginger_beard1
ginger_beard1
Participant
March 1, 2019
Question

Acrobat DC shows an error when scanning in color or quits

  • March 1, 2019
  • 1 reply
  • 706 views

Mac OS X Mojave + Acrobat DC (latest version as of March 01,19) + Canon TS8240

Trying to create PDF from a scanner in color = error (color mode not supported).

Trying the same with custom image settings = Acrobat just quits.

Trying to create PDF in Document color mode = scanner error.

Trying to create PDF from a scanner in black and white = ok.

All other applications are scanning ok.

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
April 11, 2019

Hi Ginger.beard,

We apologize for the delay in response to your query.

Adobe Acrobat official update 2019.010.20099 is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.Or refer to the release notes here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

If you still experience the same issue then, try the following-

1- Repair Acrobat installation, Open Acrobat>Help>Repair Installation

2- Turn off protected view

  • In Acrobat, go to Edit > Preferences, and then select Security (Enhanced) from the Categories on the left.
  • In the Sandbox Protections panel, select Off for Protected View.

Turn off the Protected View

  • Turn off the Protected View
  • Click OK, and then restart Acrobat DC.

Thanks,

Akanchha

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