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chrisp18145573
Participant
February 19, 2018
Answered

Acrobat DC Slow to open/close, then crashes

  • February 19, 2018
  • 1 reply
  • 4064 views

I'm running Acrobat DC 2015 on Windows 10, and recently updated Acrobat with latest software.  Opening a PDF file is extremely slow.  Closing a file is also slow, or program crashes.  I've confirmed the security boxes are unchecked in preferences, and ran "repair installation" but to no avail. 

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Correct answer chrisp18145573

I had tried the update a couple days ago, but this did not fix the issue.  Uninstalling and installing the program fixed the issue.

1 reply

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chrisp18145573Author
Participant
February 27, 2018

Anyone out there have any suggestions? 

Meenakshi_Negi
Meenakshi_Negi
Legend
February 28, 2018

Hi Chrisp,

Sorry for the delay in response.

We have released an update on 23 February for Adobe Acrobat and Reader with the fix for the issues. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

Please check and update the application.

Let us know if the issue still persists.

Regards,

Meenakshi

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chrisp18145573AuthorCorrect answer
Participant
February 28, 2018

I had tried the update a couple days ago, but this did not fix the issue.  Uninstalling and installing the program fixed the issue.

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