Skip to main content
V
vkgns
Participant
September 30, 2017
Answered

Acrobat DC starts, then quits after a couple of seconds

  • September 30, 2017
  • 1 reply
  • 1866 views

I have just subscribed to Acrobat DC, download and install was painless. I am running Windows 10.

I did not allow the installer to remove my previous version (Acrobat XI).

When I start the program, the start screen shows, but after 10 to 15 seconds it just quits no matter if I try to open a document or if I just let it sit idle and do nothing.

Does someone know how to get the program up and running? I'd appreciate your help very much.

This topic has been closed for replies.
Correct answer vkgns

right click the exe and click 'run as administrator'.

if that fails AND there's no error message, there's something (eg, va) on your computer shutting down acrobat dc.


I managed to geht it running now by uninstalling my previous version of Acrobat. Obviously the old version and DC cannot live on the same computer. Immediately after uninstalling the old version DC began to work, even without reinstalling DC. Ah, well.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 1, 2017

reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0

V
vkgnsAuthor
Participant
October 9, 2017

Thank you. Unfortunately, this does not work. The App still starts up and closes after a couple of seconds.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 9, 2017

right click the exe and click 'run as administrator'.

if that fails AND there's no error message, there's something (eg, va) on your computer shutting down acrobat dc.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices