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mikebk
Participant
December 16, 2018
Answered

Acrobat DC stopped opening .html files [2018]

  • December 16, 2018
  • 2 replies
  • 7754 views

For years, I've been using "Open With Adobe Acrobat" in the Windows explorer context (right-click) menu to open .html files.

 

Sometime within the last month, Acrobat has started producing an error "This file format cannot be converted to PDF using drag and drop or right click Menu. To convert, launch Acrobat and go to File>Create".

 

So far, this has happened for every .html file I've tried including both files that opened fine a month ago and Adobe provided html files (e.g., "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P6\OBLRes\en_US\LicenseFAQ.html"). I am able to use Acrobat's Open>File command to open this html file. Firefox and Chrome can both open the file from the context menu.

 

Does anyone have a workaround for this situation?

 

I'm using Acrobat Pro DC Continuous Release | Version 2019.010.20064. on Windows 10.

 

Thanks

 

Mike

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Mikebk,

Sorry for the delay in response.

The issue that you have mentioned above is not a bug, it is designed behavior.

With the recent update, automatic conversion from the command prompt, drag-drop and context menu is disabled.

You will be able to open the HTML file only via the option File > Create in Acrobat application.

Hope that answers your query.

Let us know if you have any questions.

Regards,

Meenakshi

2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
December 18, 2018

Hi Mikebk,

Sorry for the delay in response.

The issue that you have mentioned above is not a bug, it is designed behavior.

With the recent update, automatic conversion from the command prompt, drag-drop and context menu is disabled.

You will be able to open the HTML file only via the option File > Create in Acrobat application.

Hope that answers your query.

Let us know if you have any questions.

Regards,

Meenakshi

C
coachvdv
Participant
November 16, 2021

This is not an acceptable change in my opinion.  It adds time to my workload.  Please explain why this is designed behavior. Is there anyway for me to use my Adobe Acrobat Pro for just this conversion and the Adobe Acrobat PC for other tasks?  There has to be a way for me to restore functionality.  I need to convert the file and save it to a folder before I can use Adobe Acrobat DC to create a file.  This adds multiple clicks and saving to my daily work.  Please help make some suggestions for a workaround!!!

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    December 16, 2018

    mikebk  wrote

    Does anyone have a workaround for this situation?

    Hi Mike,

    To confirm:

    It works with Firefox and Chrome

    It works with Acrobat: File > Create

    Is there a reason that these methods don’t work for your workaround?

    ~ Jane

    M
    mikebkAuthor
    Participant
    December 17, 2018

    I'm using Acrobat in a small workflow where I've been using Acrobat to open both html and PDF files. I then use Acrobat to view/edit the file and save any changes in a PDF file. I'm opening the file by either choosing Open With Acrobat from an explorer context menu or by using the file's path as a parameter in a command line invocation of Acrobat.

    The problem is that Acrobat has stopped opening the same .html files it's opened over a number of years. I first investigated if there was something wrong with the html contents. The files opened properly in Chrome, Firefox and even with Acrobat's File>Open command. Acrobat wasn't even able to open Adobe provided .html files from an Adobe folder in my Program Files folders.

    There is an obvious workaround - manually starting Acrobat and opening html files using its File>Open command. This is undesirable as it requires repeated manual steps.

    Would you have any ideas for a less tedious workaround?

    Mike

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    December 17, 2018

    Since it's recent, it sounds like a bug. You can report it to the engineering team at UserVoice:

    Feature Request/Bug Report Form

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