Acrobat DC Unified - Sign In window popping up

Forum|Forum|11 months ago
March 14, 2025
2 replies
758 views

We deploy the "unified" version of Adobe Acrobat DC 64 bit to computers in our enterprise. We use the bIsSCReducedModeEnforcedEx registry value to enforce "Reader mode" when a user is not signed into an Adobe account, and allows Standard or Pro features to activate once they sign in. This allows us to maintain only one installation of Acrobat.

After the most recent update, 25.001.20432, users are seeing the "Sign In" prompt any time they open a PDF from within the "Recent" files section in Acrobat. They can close the Sign In prompt and continue using the program, but this is an annoyance for users who open and close PDFs all day, and is not the expected behavior.

Please advise if this is a known bug, or if there were changes made to the administrative registry values that we need to update, or if we can mitigate this with any changes to Settings/Preferences.

R

ravinderg62643219

Adobe Employee

Hi all,

Issue has been fixed on latest version 25.001.20435. Please update Acrobat and try.

Regards

Ravi

creative explorer

Community Expert

@Omar23724908sa0e As a temporary mitigation, you could advise users to avoid opening files directly from the "Recent" section and instead navigate to them through the file system.

m

T

Tariq Ahmad

Community Manager

Hi

Sorry for the troubled experience, and thank you for reporting this issue.

This issue is known to us and is currently being triaged.

A fix has been identified, and as soon we have an update that we can share publically, we will keep this thread updated.

Thank you for your patience and support

Note: For a similar discussion, you may want to check for updates at https://adobe.ly/41pVdg4

~Tariq

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