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N
nigelc15765118
Participant
January 24, 2021
Question

Acrobat DC update request when I don’t have it

  • January 24, 2021
  • 2 replies
  • 485 views

I have the photography package, which does not include Acrobat DC, as far as I'm aware. I also have Acrobat XI standard, which works fine for me.

For some reason, Acrobat DC shows up in the update list in my Creative Cloud Desktop. Not a problem until I make the mistake of clicking on "update all". Adobe then deletes my XI installation and replaces it with DC. Of course I am then prompted to buy a subscription! To correct this, I have to uninstall DC and find my old XI installation disk plus a portable disk drive. All very tedious!

How do I clear Acrobat DC from the updater list so that I can use "update all" or automatic updates?

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
February 1, 2021

Don't waste your time in cleaning up. This has been a problem forever. Adobe support seem absolutely incapable of understanding this very serious issue, or if they do, the people who might fix it have chosen to leave it in place; and now Acrobat XI is EOL I would say the chances of fixing this very bad problem are almost zero. 

N
nigelc15765118Author
Participant
February 1, 2021

Thanks....I'm not particularly surprised, as this fault "encourages" us to update to DC. I use Acrobat so little, it nowhere near worth the monthly cost. I'll just have to persevere with manual updates.

AkanchhaS8194121
AkanchhaS8194121
Legend
January 27, 2021

Hey!

 

Looking at the description given above, what we understand that is you own Acrobat XI. However, also uses the CC desktop app to access the other CC applications. Updating other apps also effects the Acrobat DC's update. Right?

What best we can suggest here, is-

1- First Quit from CC desktop application. 

2- Now run the Acrobat cleaner tool for the removal of Acrobat DC and its files traces:  http://labs.adobe.com/downloads/acrobatcleaner.html 

3- Once done. Open CC desktop app. Do you still see the Acrobat DC listed there?

4- If not, then you are good to go. If yes, then Sign Out of CC desktop app and Sign back In.

 

Thanks,

Akanchha 

 

 

 

 

N
nigelc15765118Author
Participant
February 1, 2021

Thanks for your reply, Akanchha, but I'm afraid that didn't work. Acrobat DC is still showing and as I signed back into CC Desktop I got a notification to say that an update is available for Acrobat DC. I do have Acrobat Reader DC installed, but the update reminder is for the full version.

The Acrobat cleaner reported that it could not find a DC installation, but ran anyway.

any other suggestions?

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