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Wolfgang5E24
Participant
May 4, 2021
Question

Acrobat DC - We can't verify subscription status when opening PDF from Outlook

  • May 4, 2021
  • 1 reply
  • 625 views

Hi

 

We're experiencing the following problem. If we try to open a PDF using Acrobat DC from a Outlook mail, we're getting the error message "We can't verify your subscription status", when we save it to the computer first and open the same file from the drive, everything works fine.

 

Does anybody else have this problem? Or do you have any suggestions why this happens?

 

Thanks in advance

This topic has been closed for replies.

1 reply

W
Wolfgang5E24Author
Participant
May 4, 2021

Additional information - if you open Acrobat before trying to open the PDF in a mail, it works.

 

The problem only occurs when Acrobat is closed and you're trying to open a attached PDF.

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