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R
rotartsulli
Participant
March 11, 2021
Question

Acrobat DC will not launch or reinstall after OS X Big Sur 11.2.3

  • March 11, 2021
  • 1 reply
  • 464 views

Acrobat DC will not launch or reinstall after OS X Big Sur 11.2.3

Signed in with Creative Cloud. All other apps - Ps, Ai, Br, Dw, - launch. Subscription current. Restarted MacBook, signed out and back in to Creative Cloud.

When launching DC, window popped up saying couldn't connect to server to verify identity.

Uninstalled DC, tried to reinstall. Reinstall fails.

Slightly panicked. What to do?

This topic has been closed for replies.

1 reply

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
March 11, 2021

For licensing issues, I usually contact Adobe's support. They are the only ones having access to the systems that are involved. I assume you’ve already ruled out "normal" networking issues (e.g. you can connect to the internet without a problem), which means that you very likely need Adobe's help: http://helpx.adobe.com/contact.html 

    R
    rotartsulliAuthor
    Participant
    March 11, 2021

    Hello Karl,

    Indeed online and connected. Will follow up with Adobe help.

    Thank you!

    R
    rotartsulliAuthor
    Participant
    March 11, 2021

    Karl,

    Contacted Adobe help ansd chat assistant was very helpful. Ran AcroCleaner, then reinstalled.

    All is good!

    Thank you again.

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