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nicholask20885761
Participant
February 11, 2021
Answered

Acrobat DC will will NOT open after update (windows 10 pro)

  • February 11, 2021
  • 4 replies
  • 4056 views

This morning (2.11.2021) while working in Acrobat there was a popup window saying that Acrobat needed to update. After that window cleared, Acrobat DC will not open/run. 

 

Tried: 

restarting

uninstalling/reinstalling

repairing program from controll panel 

 

Any other suggestions? I don't see the option to install pervious versions of Acrobat in Creative Cloud. 

    This topic has been closed for replies.
    Correct answer nicholask20885761

    So, to get to work I had to backup ALL my plugins and whatnots, delete EVERYTHING to do with Adobe and reinstall using some special cleaner install program. My coworker (who had the same problem) did it all with the help of support via chat. 

    4 replies

    D
    default6djyprzswwlb
    Participant
    August 14, 2022

    intenta instalar una de estas dos aactualizaciones

    Acrobat2015Upd1500630527.msp

    AcrobatDCx64Upd2100520058.msp

    A mi me ha funcionado

    A
    Adobe Employee
    Arpit Agarwal
    Adobe Employee
    February 22, 2021

    Hi There,

     

    Please Update to the latest Acrobat DC builds. Issue has been fixed. Please let us know in case any of issues after the latest Updates.

     

    Thanks,

    -Arpit

    N
    nicholask20885761AuthorCorrect answer
    Participant
    February 11, 2021

    So, to get to work I had to backup ALL my plugins and whatnots, delete EVERYTHING to do with Adobe and reinstall using some special cleaner install program. My coworker (who had the same problem) did it all with the help of support via chat. 

    P
    Pauerful
    Participating Frequently
    February 11, 2021

    So I also got mine to work, but it looks like it was a couple plugins that was causing the problem. The second I removed the plugins, Acrobat started working normally. Only problem is I need those plugins for my work.

     

    The plugins that were causing my Acrobat to stop working were:

    • PDFLib Block Plugin
    • PDFLib TET Plugin

     

    Is there a way to install previous versions of Acrobat DC?

      I
      i-b-tex
      Inspiring
      February 11, 2021

      Thank you! This was exactly my problem. I'd had to install these plug-ins several months ago for something I was working on and haven't needed them since. I followed your suggestion, and Acrobat immediately opened correctly when I tried again. I was having a lot of stress over this today haha.

      P
      Pauerful
      Participating Frequently
      February 11, 2021

      I've been having the exact same issue since yesterday.

       

      I've tried uninstalling from the Adobe Cloud app, manually from control panel, and using the Acrobat DC cleaner tool. Nothing is working. Every time I reinstall the program, I'm able to use it once, but when I try to use the program again, it doesn't open.

       

      Looking at the task manager when trying to open Acrobat DC after the first initial time, I see the process pop up for a couple seconds and then it automatically closes itself and then nothing happens. No error message, nothing.

      P
      Pauerful
      Participating Frequently
      February 11, 2021

      Just as a follow-up, I just noticed when trying to open Acrobat DC, the process spikes my GPU usage to 100% for a millisecond before the process closes itself.

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