Acrobat DC & Win10 not showing one printer available for most documents

Question

We have 3 units that have USB attached HP M402 printers but can also print to a network color printer and an old networked copier. One of the computers has an issue with its HP M402. When opening most PDFs and trying to print, the M402 is not listed just like it didn't exist. There are a few documents where it does show available just to complicate the issue. The printer is available in all other applications.
Same HP z1 computers, same Win10 version, same printer driver version. I've uninstalled/reinstalled Acrobat DC and the printer.

Any idea how to continue to troubleshoot?

Amal. · Answer

Hi there

Hope you are doing well and thank you for writing to us. As mentioned the printer is not available when you try to print the PDF files.

Do you get any error message when you try to print the PDF file ? If yes, please share the screenshot of the same for a better understanding.

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure yo uhave the latest version installed. Go to Help > Check for Updates and reboot the computer once.

Please checkout the suggestions provide in the similar discussion on Microsoft support page I have found and see if those suggestions works for you. https://answers.microsoft.com/en-us/windows/forum/all/hp-printer-not-showing-in-printer-list/5584b341-47b3-4055-bdaa-b86a5b82f760

You may also check the similar discussion on Adobe community https://community.adobe.com/t5/acrobat-reader/printer-not-listed-in-printer-list/m-p/5153563#M9444 and see if it helps.

You may also check the help page - https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Regards

Amal

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