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Participant
February 28, 2025
Question

Acrobat DC won't open Mac

  • February 28, 2025
  • 2 replies
  • 294 views

Running Sequoia 15.3.1

Acrobat 24.005.20414

Mac Mini M2

 

Launch Acrobat, immediately closes and get Unexpectedly Quit notice.

I uninstalled / reinstalled twice, but it's still not opening. I haven't loaded any new software, no updates or changes. Any ideas?

2 replies

gauravs43202023
Adobe Employee
Adobe Employee
March 4, 2025

Hello Trevor22519877r356

 

Thanks for reporting the issue.

Can you please share the crash logs with us ??

Pls follow the steps mentioned in https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html (Under section 

Collecting logs when Acrobat/Reader crashes -> On MacOs -> Using the Console Application)

Jeff Arola
Community Expert
Community Expert
March 3, 2025

If you click on the Report button from your screenshot it should generate a crash report in a dialog that pops up.

 

Can you post the contents of that crash report here on the forum?