Skip to main content
Trevor22519877r356
Participant
Feb 28, 2025 5:27 PM UTC
Question

Acrobat DC won't open Mac

Running Sequoia 15.3.1

Acrobat 24.005.20414

Mac Mini M2

 

Launch Acrobat, immediately closes and get Unexpectedly Quit notice.

I uninstalled / reinstalled twice, but it's still not opening. I haven't loaded any new software, no updates or changes. Any ideas?

2 replies

gauravs43202023
Adobe Employee
gauravs43202023
Adobe Employee
Mar 4, 2025 7:31 AM UTC

Hello Trevor22519877r356

 

Thanks for reporting the issue.

Can you please share the crash logs with us ??

Pls follow the steps mentioned in https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html (Under section 

Collecting logs when Acrobat/Reader crashes -> On MacOs -> Using the Console Application)

Translate
Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
Mar 3, 2025 10:56 PM UTC

If you click on the Report button from your screenshot it should generate a crash report in a dialog that pops up.

 

Can you post the contents of that crash report here on the forum?

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices