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Participant
December 30, 2020
Answered

Acrobat deinstall problems

  • December 30, 2020
  • 2 replies
  • 448 views

Hi,

I deinstall Acrobat Reader and installed Acrobat DC, but if I open a PDF document the reader opens. How can I deinstall the reader on Mac correctly?

Finder doesn't list Acrobat Reader under programs and under service tools don't exist an uninstaller.

 

This topic has been closed for replies.
Correct answer Dave Creamer of IDEAS

How did you uninstall Reader? There should be an actual "uninstall" program in the Reader folder.

As far as the AcroCleaner app is concerned--what version was your Reader? Cleaner only handles 11 and DC. 

 

Try the Adobe CC Cleaner--it should list your Acrobat installs too.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

2 replies

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity ExpertCorrect answer
Community Expert
December 30, 2020

How did you uninstall Reader? There should be an actual "uninstall" program in the Reader folder.

As far as the AcroCleaner app is concerned--what version was your Reader? Cleaner only handles 11 and DC. 

 

Try the Adobe CC Cleaner--it should list your Acrobat installs too.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

David Creamer: Community Expert (ACI and ACE 1995-2023)
Participant
December 30, 2020

AcroCleanerTool says Acrobat and Reader are not installed but Reader opens.