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km2026
Participant
July 14, 2026
Answered

Acrobat Desktop App Not Uploading to Adobe Cloud

  • July 14, 2026
  • 1 reply
  • 15 views

Our technical writers have had issues for about 3 weeks now on/off with not being able to share/create links in the creative cloud desktop app. We use it pretty frequently to share drafts with SMEs. One day, it just stopped working. Tried every thing we coud think of, signed in/signed out, deleted and reinstalled the app, adjusted preferences. Nothing is working. It’s not the creation of the link that seems to be the issue, but the actual uploading to Adobe Cloud never happens. Using the adobe extension in the browser, it works fine. It’s like suddenly we’re no longer able to upload to the cloud via the desktop app, only in a browser works. Any idea about this? Could this be an IT issue on our end or is this an Adobe bug/glitch that’s been happening to others? Any input is appreciated - thanks!

    Correct answer Anand Sri Bhattacharya

    Hello @km2026,

     

    I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.

     

    Could you please share more details about the issue?

     

    1. Which app are you using to upload/share: Acrobat desktop app or Creative Cloud Desktop app?

    2. What happens exactly when uploading, does it fail silently, show an error, or stay stuck (any message/code)?

    3. Is this happening for all users on your network or only specific machines/accounts?

    4. Are you on a corporate network/VPN with firewall or proxy restrictions?

    5. Which OS and app version are affected?

    6. What is the version of Adobe Acrobat installed? Check from Menu (Windows) | Acrobat (Mac) > Help > About Adobe Acrobat.

     

     

    In Acrobat desktop, the expected workflow is:

    1. Open the PDF in Acrobat.

    2. Select Share in the global bar.

    3. Choose the link access setting, such as:

      • Anyone on the internet with the link

      • Anyone in your organization with the link

      • Invited people only

    4. Choose how to share:

      • Invite people

      • Create a link to share

      • Share via third-party apps

      • Send via email

    5. To learn more, check this article: https://adobe.ly/4bKOAe7

     

     

    Please ensure you have the latest version of Acrobat installed on the machine: 26.001.21691, Planned update, Jun 25, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

     

    Ask IT to verify Adobe network endpoint access

    For enterprise or managed networks, Adobe provides an official list of domains that must be accessible on port 443 for Adobe apps and services to function correctly.

    Adobe’s minimum allowlist includes Adobe-hosted domains such as:

    • *.adobe.com 
    • *.adobe.io 
    • *.adobedc.net 
    • *.adobelogin.com 
    • *.adobe-services.com

    Adobe also lists required Amazon Web Services and third-party domains, including *.s3.amazonaws.com, *.s3-accelerate.amazonaws.com, *.cloudfront.net and others.

    To learn more, please refer to this article: https://adobe.ly/4wJs8Kx

     

    Check antivirus, firewall, proxy, and SSL inspection:

    For this issue, please have IT check whether any of the following are blocking Acrobat desktop traffic:

    • Endpoint security/antivirus

    • Firewall rules

    • Web proxy rules

    • SSL inspection / TLS interception

    • DNS filtering

    • Zero Trust or conditional access rules

    • Application control policies

    Do not leave security tools disabled permanently. Use this only as a temporary test and re-enable protection afterwards.

     

    Let us know how it goes after trying these suggestions, and please reach out to us with your findings and observations, and for further assistance.

     

    Regards,

    Anand Sri.

    1 reply

    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity ManagerCorrect answer
    Community Manager
    July 14, 2026

    Hello @km2026,

     

    I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.

     

    Could you please share more details about the issue?

     

    1. Which app are you using to upload/share: Acrobat desktop app or Creative Cloud Desktop app?

    2. What happens exactly when uploading, does it fail silently, show an error, or stay stuck (any message/code)?

    3. Is this happening for all users on your network or only specific machines/accounts?

    4. Are you on a corporate network/VPN with firewall or proxy restrictions?

    5. Which OS and app version are affected?

    6. What is the version of Adobe Acrobat installed? Check from Menu (Windows) | Acrobat (Mac) > Help > About Adobe Acrobat.

     

     

    In Acrobat desktop, the expected workflow is:

    1. Open the PDF in Acrobat.

    2. Select Share in the global bar.

    3. Choose the link access setting, such as:

      • Anyone on the internet with the link

      • Anyone in your organization with the link

      • Invited people only

    4. Choose how to share:

      • Invite people

      • Create a link to share

      • Share via third-party apps

      • Send via email

    5. To learn more, check this article: https://adobe.ly/4bKOAe7

     

     

    Please ensure you have the latest version of Acrobat installed on the machine: 26.001.21691, Planned update, Jun 25, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

     

    Ask IT to verify Adobe network endpoint access

    For enterprise or managed networks, Adobe provides an official list of domains that must be accessible on port 443 for Adobe apps and services to function correctly.

    Adobe’s minimum allowlist includes Adobe-hosted domains such as:

    • *.adobe.com 
    • *.adobe.io 
    • *.adobedc.net 
    • *.adobelogin.com 
    • *.adobe-services.com

    Adobe also lists required Amazon Web Services and third-party domains, including *.s3.amazonaws.com, *.s3-accelerate.amazonaws.com, *.cloudfront.net and others.

    To learn more, please refer to this article: https://adobe.ly/4wJs8Kx

     

    Check antivirus, firewall, proxy, and SSL inspection:

    For this issue, please have IT check whether any of the following are blocking Acrobat desktop traffic:

    • Endpoint security/antivirus

    • Firewall rules

    • Web proxy rules

    • SSL inspection / TLS interception

    • DNS filtering

    • Zero Trust or conditional access rules

    • Application control policies

    Do not leave security tools disabled permanently. Use this only as a temporary test and re-enable protection afterwards.

     

    Let us know how it goes after trying these suggestions, and please reach out to us with your findings and observations, and for further assistance.

     

    Regards,

    Anand Sri.

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