Acrobat documents appear on HP printer screen blank

Question

Having a problem after experiencing HP connection problems with documents saved to Adobe Acrobat to print on HP printer. On the image screen on HP print, the document appears blank, and it is! Print it and it prints blank pages. It prints email messages and other documents correctly? Seems to be Adobe documents only?

Dave

Amal. · Answer

Hi there

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20643 installed. Go to Help > Check for updates and reboot the computer once.

Also, check for any pending/missing updates for printer driver and firmware and try updating it and see if that works.

You may also try to remove the printer driver from the computer, reboot the device and reinstall the driver from the manufacturer's website and see if that helps.

Also go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Let us know how it goes.

~Amal

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