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Meenakshi_Negi
Meenakshi_Negi
Legend
December 8, 2025

Hi Rita.M,

 

Thank you for reaching out.

 

Please let us know the steps you take that result in the error message. What exactly are you trying here?

More information would be helpful.

 

Thanks,

Meenakshi

R
Rita.MAuthor
December 8, 2025

Good day Meenakshi

 

Thank you for your response.

 

I was trying to access a link that was saved on my PDF document.

 

This was a link to a web address. I had used this link multiple times before without any issues, however now I am receiving this error message.

 

When I open Adobe Reader XI and try to use the Help menu, I receive the same error:

You don't have permission to access "http://helpx.stage.adobe.com/reader/11/using/reader-xi-topics.html" on this server.

 

Any help would be appreciated...

Meenakshi_Negi
Meenakshi_Negi
Legend
December 8, 2025

Hi Rita.M,

 

Thank you for the information.

 

The Acrobat XI is an old and unsupported version. There is no help document available for this version, and that may be the reason for the error message.

However, you mentioned that the same error appears when you use the other link. Please try installing Acrobat Reader on the machine or on an alternate machine and check if you can open the links fine there. 

 

Thanks,

Meenakshi

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