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Borgie78
Inspiring
May 4, 2023
Answered

Acrobat does not open

  • May 4, 2023
  • 2 replies
  • 1784 views

I cannot open Acrobat desktop. I have uninstalled and reinstalled to no avail. The replies I have read solving similar problems do not make sense to me. Obviously I need some spoonfeeding. Could someone please help me? Thank you.

Paul

 

    This topic has been closed for replies.
    Correct answer Amal.

    Hi @Borgie78 

     

    Thanks for reaching out.

     

    What happens when you try to open the application? Do you get any error messages? If yes, please share the screenshot of the same for a better understanding.

     

    try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

    If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works. 

     

    Regards

    Amal

     

    2 replies

    D
    Dale30023627cmww
    Participant
    May 23, 2023

    I had a similar problem. It turned out that two for the Acrobat startup files had been diabled, upon enabling them it started working again

    M
    Mitchell254031717jwo
    Participant
    May 27, 2023

    My Dell desktop updated today and now I cannot launch Acrobat.  I tried all of the workarounds and nothing works.

    Amal.
    Amal.
    Legend
    May 29, 2023

    Hi there

     

    please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works. 

     

    Regards

    Amal

    Amal.
    Amal.Correct answer
    Legend
    May 4, 2023

    Hi @Borgie78 

     

    Thanks for reaching out.

     

    What happens when you try to open the application? Do you get any error messages? If yes, please share the screenshot of the same for a better understanding.

     

    try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

    If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works. 

     

    Regards

    Amal

     

    B
    Borgie78Author
    Inspiring
    May 4, 2023
    Hi Amal

    Thank you for your response. FYI there were no error messages - I was
    getting no response whatsoever even when I go directly into the Acrobat
    subfolder and double-click Acrobat.exe. But when I tried as an
    Administrator it worked. I have recently had to change desktops and was
    forced to migrate to Win11 from Win10.  So when I changed to
    Administrator using *Start->Terminal (Admin)* and then typing *Net user
    Administrator /active:yes* I could use Acrobat as before. However, why
    it suddenly stopped functioning, even after I uninstalled/installed it
    twice remains a mystery.

    Thank you for the info.

    Kind regards

    Paul
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