Acrobat does not save scanned document if it is not the foreground application

Forum|Forum|3 years ago
March 13, 2023
1 reply
707 views

I recently installed Acrobat Pro DC:

When scanning documents, if I leave Acrobat Pro as the foreground window, I can scan a documents and Acrobat shows the finished scanned document on screen. However, if I start scanning a document and switch to another program, Acrobat closes after scanning the document and the scan is lost. I tried checking for any updates, however, the update checker says I have the latest version.

Scan documents and OCR

This topic has been closed for replies.

AkanchhaS8194121

Legend

Hi @Osamu25037568l1f9

Thank you for reporting this to us.

Is this the first time you have used Acrobat's latest install, or has it been updated recently? Have you had this issue earlier as well?

This is the most recent version of Acrobat you have got. Please check the following settings and see if that helps:

1- Check for scanner/printer updates, if anything is pending.

2- For windows Open Acrobat>help>repair installation once

3- Try scanning another document

4- For testing,

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat [Windows only]

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.

Let us know the result.

Thanks,

Akanchha

Osamu25037568l1f9Author

Participant

1- Check for scanner/printer updates, if anything is pending.

There was a newer printer/scanner driver. Installed, rebooted and started Adobe Acrobat and scan attempt with Acrobat scanning in background did the same thing. Acrobat closed without saving the scanned document.

2- For windows Open Acrobat>help>repair installation once

Used the Repair installation option. Rebooted machine, tried scanning in background and Acrobat did not save the document.

3- Try scanning another document

Tried scanning different documents, some with one page, others with two or three pages. Acrobat still does not save the scan when scanning as a background window.

4- For testing,

Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat [Windows only]

Changed the settings above and got Adobe to scan in the background and was able to save scanned document. Tested several documents. I reset the setting above back to default. I was able to scan/save in background, however, sometimes at the finish of the scan I would get an Error Report window. I pasted the details of the error report below. When the Error Report window pops up, whether I choose either Send Report or Don't Send, the window closes and Adobe Acrobat doesn't save the scanned document. So it's kind of working now...as long as the Error Report window does not pop up at the end of the scan.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Acrobat" applicationVersion="23.001.20064" build="0" source="Windows-Client-WER" crashType="n/a">
<time year="2023" month="3" day="14" hour="14" minute="14" second="7" timeoffset="-600" timezone="Hawaiian Standard Time"/>
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