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alexanderc71116090
Inspiring
July 28, 2020
Answered

Acrobat does not work!!!

  • July 28, 2020
  • 1 reply
  • 1950 views

Hi, Acrobat did not start today, I uninstalled it and tried to install it again but it always generates an error, the other programs work normally ... I don't know what to do anymore !!!!

This topic has been closed for replies.
Correct answer Amal.

Hi Alexanderc

 

We are sorry for the trouble. As described you are unable to you are unable to use the Acrobat and getting the above error message.

 

Please try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

If it still doesn't work

 

  1. Remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html
  2. Reboot the computer
  3. Reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Let us know how it goes

 

Regards

Amal

1 reply

Amal.
Amal.Correct answer
Legend
July 28, 2020

Hi Alexanderc

 

We are sorry for the trouble. As described you are unable to you are unable to use the Acrobat and getting the above error message.

 

Please try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

If it still doesn't work

 

  1. Remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html
  2. Reboot the computer
  3. Reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Let us know how it goes

 

Regards

Amal

alexanderc71116090
Inspiring
August 5, 2020

Hello Amal, it has worked perfectly for me, thanks for responding !!!