Acrobat Don´t open PDF files on windows 11.

Question

After some time working fine, Acrobat don´t open PDF files anymore. To solve this, I kill the acrobat process and It restart to open files normally. But It happens constantly and I have to kill the process several times on a day.
It´s occour on Windows 11 version 24h2

Meenakshi_Negi · Answer

Hi edy_7453,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/3IOsQD9.

Also, try reinstalling the application using the steps suggested in the following help document:

-Remove the application and run the cleaner tool (https://adobe.ly/48AnFRA).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4osis36.

Let us know if the issue still occurs. We might require the logs for the process for further investigation. You may collect the logs using the diagnostic tool and share the log ID created.

Thanks,

Meenakshi

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