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I
Ironwood Works
Participant
February 19, 2021
Question

Acrobat Error when Requesting Signature

  • February 19, 2021
  • 1 reply
  • 8717 views

This error just started to happen and I'm not sure if it was caused by an OS update or Acrobat, but when composing a document to send for signatures I get this message:

 

"An error has occurred. Please try again. Request must be made to correct API access point (e.g. use GET /baseUris)"

 

I use this to send contracts out for signatures and never had this issue before. I have tried reinstalling Acrobat as well to no avail. Any tips to get this working again would be welcome! 

 

MacOS Big Sur 11.2.1, Acrobat Pro 2021.001.20138

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1 reply

T
Test Screen Name
Legend
February 19, 2021

What is the exact thing you do that triggers this? What do you mean by "composing" in this case? (There are so many choices in Acrobat it can take a long time to figure this out)

I
Ironwood WorksAuthor
Participant
February 20, 2021

I'm selecting "Request Signatures" to set up where a client needs to sign. When I add the signers email address and click "Specify Where to Sign" I get the error message stated above. 

Moman1
Moman1
Participating Frequently
February 20, 2021

You will get this error if you password protect your file Before "requesting Signature". You have to remove password protection to execute requesting signature. 

This generates another issue: even though the request signature process gives you the option the password protect the file under Options (where you fill in password) then enables you to send for signature, the email received by the signee will give him/her to ability View/Open the document (by just clicking on the "Review and Sign" blue square) without any password challenge. So anybody with access/intercept of email can view document. 

Only the second email received by the signee informing signature was completed successfuly will require document password. 

 

 

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