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A
Ada Felix
Participant
September 1, 2020
Question

Acrobat Export PDF doesn't recognize my current, active subscription

  • September 1, 2020
  • 1 reply
  • 937 views

Hi, I have a current Adobe Export PDF subscription, but when I open Adobe Acrobat it says I am on a trial version that will expire in 7 days and I can't figure how to make the software recognize my active subscription. I've tried uninstalling and reinstalling it, but to no avail. 

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 1, 2020

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
    This part copied from Nancy_OShea
    1. Open CC Desktop App.
    2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar (top right image).
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

      Karl Heinz Kremer
      Community Expert
      Karl Heinz KremerCommunity Expert
      Community Expert
      September 1, 2020

      ... and if this all does not work, your only option is to get in touch with Adobe's customer support.

        A
        Ada FelixAuthor
        Participant
        September 1, 2020

        thank you for your answer. at this point, I will wait a bit to try this solution, as I cannot aford to lose access to this function at this moment, for work reasons, so I'll wait for my PAID "trial period" to expire, in 6 days... I'll let you and the rest of the community know how it went when I eventually do it. 🙂

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