Acrobat Extension for Edge Browser refers to Chrome that confuses users

Forum|Forum|1 year ago
October 22, 2024
2 replies
522 views

We have Acrobat Extension for Edge for showing PDFs. Started noticing a banner at the bottom to make the Acrobat the default app in Chrome. Users are getting confused about the Chrome reference:

How do I turn off this notification? Please help

This topic has been closed for replies.

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__Gaurav_

Adobe Employee

Thank you for reporting this issue, and we sincerely apologize for the inconvenience caused while using our extension. This feature was part of a test intended for Chrome, but due to a technical issue, it was inadvertently enabled on Edge.

To resolve this, please update the extension by restarting your Edge browser or by navigating to the Manage Extensions page (edge://extensions) and clicking on the "Update" option. The test was rolled out to a small group of Chrome users, but it has now been completely turned off for Edge.

Thank you for your understanding,
Gaurav

S

Srinivas3741447205a3Author

Participant

Thanks for the update. Does the extension gets updated by restarting Edge without any updates to the Acrobat? Generally, our software gets updated by Software Center in a controlled fashion. So, my question any updates needed to be appplied before restarting Edge. TIA

Karl Heinz Kremer

Community Expert

I suspect that is because Edge is actually based on Chromium, the same base that Chrome also uses. You may want to file a bug report: http://www.adobe.com/products/wishform.html

S

Srinivas3741447205a3Author

Participant

Thanks. That's what I thought as well. Acrobat is cheating on Edge to recommend Chrome LOL

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