Acrobat extension for Edge: Print silently fails when browser has an Adobe session that requires profile selection (ims/check returns ride_AdobeID_acct_eoaChoose)

Environment

• Microsoft Edge 155.0.4283.45 (64-bit), Windows 11 25H2 (build 26200.9448)
• Acrobat extension 26.10.1.0. Reproduced with both the Edge Add-ons build (elhekieabhbkpmcefcoobjddigjcaadp) and the Chrome Web Store build (efaidnbmnnnibpcajpcglclefindmkaj)
• Not signed into the extension and no Acrobat subscription. The browser had an existing Adobe ID web session from Adobe Admin Console, on an account with both a personal and a business profile.

Steps to reproduce

1. In the browser, sign into an Adobe site (for example, Adobe Admin Console) with an Adobe ID that has multiple profiles.
2. Open any PDF in the Acrobat extension viewer. Ours was hosted on SharePoint Online.
3. Click the Print button, or press Ctrl+P.

Expected: The print dialog opens. Printing an existing PDF shouldn’t need authentication.

Actual: Nothing happens, and no error appears to the user. Ctrl+P is swallowed too.

Diagnostics

• Clicking Print runs print → _executePrint → printUsingIntermediateIframe → _getDataBuffer → getContentBuffer → getUpdatedBuffer → _resolveCAIAuthInfo → getCAIAuthInfo → refreshAccessToken.
• refreshAccessToken calls POST https://adobeid-na1.services.adobe.com/ims/check/v6/token, which returns 400 with {"error":"ride_AdobeID_acct_eoaChoose", "jump": "..."}.
• After that, printHelper_main.js never loads and the print dialog never opens.
• In a browser with no Adobe session (Chrome on the same machine), no token request is made, printHelper runs, and printing works.
• Clearing the Adobe site cookies in Edge fixes the problem right away.

Root cause (our read): The print path’s CAI/Content Credentials step tries to refresh the Adobe session, and it doesn’t handle the “profile selection required” response. Print should fall back to anonymous behavior. Instead the error goes unhandled and printing stops without any message.

Impact: Any user who has signed into an Adobe site with a multi-profile account (common for business and admin users) can’t print from the extension, and they get no error message. Many organizations deploy this extension to their users, so this will affect business users in particular.