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mehdi_9272
Participant
Mar 3, 2025 8:51 AM UTC
Question

Acrobat failed to install

Hello,

 

When trying to install Acrobat Reader it repeatedly fails. Stalls at around 55% - 60%

OS: Windows 11

Version: Latest i could find on website or auto download

Install method: Creative Cloud, manual download, updating

 

I am installing with Admin rights. Furthermore tried the cleanup tool and this does not find a Acrobat installation at all. 

What else can i try here besides a full reinstallation of the clients Laptop?

4 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Mar 3, 2025 12:09 PM UTC

Can you uninstall? If yes, uninstall. If no, use immediately AcroCleaner. AcroCleaner — Acrobat Desktop Tools and Utilities 

 

So the sequence is:

Uninstall . AcroCleaner . Redownload . Install

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ABAMBO | Hard- and Software Engineer | Photographer
mehdi_9272Author
Participant
Mar 3, 2025 1:37 PM UTC

I cannot uninstal because the program is not listed in apps. I cannot install because it fails. I cannot cleanup too because it finds no installed Adobe.

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