Acrobat failed to send a DDE command a while after dropping files on Droplet

Question

After dropping files on droplets I sometimes get this error: Fatal error – Acrobat failed to send a DDE command".

It takes a while before the message appears.

Some seconds or perhaps a minute after the droplet is done with the files. Sometimes it's just one message, sometimes there are lots of them, after each other.

I've done this droplet for a customer, and they get the same error. Sometimes the message appears, sometimes not.

I've uninstalled and cleaned the computer from all acrobat files, and then reinstalled Acrobat DC again.

Thanks,

Andreas

Amal . · Answer

Hi Andreas,Apologies for the late reply, I hope you would be able to fix it by now, as described above the Acrobat is failing to send the DDE command. This error may arise due to many reasons like:Acrobat program isn't running properly Acrobat program files are corrupted.Interference from antivirus software.The application may be outdatedYou may try the following troubleshooting steps:Close the application and relaunch.Update the software to the latest version, go to Help>check for update You may try following the link- DC Release Notes — Release Notes for Acrobat DC ProductsRepair Installation, go to Help>Repair installation and reboot the systemFor testing purpose, turn off the antivirus program.For testing purpose, you may try disabling the protected mode, please set the security ON once done with the testing. Go to Edit>preferences>Enhanced security>Turn off the protected mode and UncheckEnhanced Security. Reboot the system and try again.I hope this will make some difference, do let us know the results.Regards,Amal

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