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LurkingWithPride, Again
Participating Frequently
February 3, 2026
Answered

Acrobat freezes when closing PDF

  • February 3, 2026
  • 1 reply
  • 40 views

For several weeks (since late Fall 2025), if I have a single PDF open and try to close it by clicking the red dot or by typing "command-W" [Mac], Acrobat becomes permanently unresponsive and must be force-quit. If there are several PDFs open (either as separate tabs or separate windows), I can close each of them this way *until* I get to a single remaining PDF -- and then the "close" process will freeze Acrobat. I *can* "Quit" the application with a single PDF displaying, but I can't close up that PDF *without* actually quitting. I have deleted and reinstalled Acrobat three times, and I believe I have the latest version of Acrobat: Architecture: arm64 Processor: Apple M4 Max Build: 25.1.21111.0 AGM: 7.1.19 CoolType: 10.0.7 JP2K: 4.0.2.54782]

Can anyone help? 

    Correct answer creative explorer

    ​@LurkingWithPride, Again 

    I am assuming that you have already done the following:

    • Clear Preferences 
    • Clear Acrobat Cache and Data
    • Tried disabling the new Acrobat interface and go back to the classic look
    • Turn off other third party plugins or apps (ie Anti-Virus, other third-party PDF apps)

    Can you do one more thing? Create a new user account on your Mac. If it works, then the issue is in user's profile configuration. Just trying to see if we can narrow it down further. 

    1 reply

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    February 3, 2026

    ​@LurkingWithPride, Again How much RAM and disk space does your M4 have? 

    m
    L
    LurkingWithPride, AgainAuthor
    Participating Frequently
    February 3, 2026

    64 GB memory & 6.78 TB storage

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    February 3, 2026

    ​@LurkingWithPride, Again That is more than enough! 

    So, when you close it, by tapping the ‘red dot 🔴 ‘ essentially, you have the option to close all tabs or one tab:

     



    Command W is closing the one tab. Which is what I normally do as well. But it frezes on this very last one. 

    In the meantime, you have uninstall and re-install Acrobat more than once. Did you use Adobe Cleaner Tool and a fresh aka new download installer versus using the previous installer?

     

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