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M
MFLAW
Participant
May 19, 2020
Question

Acrobat freezes when I try to export to Excel

  • May 19, 2020
  • 3 replies
  • 3184 views

I'm running Acrobat Pro 20, out of nowhere today, whenever I try to export a pdf to excel or word, it immediately freezes up and stops responding. I've tried uninstalling and reinstalling, but I'm at my wits end right now. Acrobat freezes at "preprocessing file for export" and then I have to close the program and restart. Any help would be incredibly appreciated as exporting pdf's to excel spreadsheets is extremely important for my job. Thank you. 

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3 replies

D
David22035607ralf
Participant
April 12, 2023

I am having a similar problem on Windows 10. I have the version of Acrobat Reader and I have a paid subscription for the option to export pdfs as xls or doc etc. Suddenly, today the Acrobat freezes (and does not unfreeze) at the "Save As" window when I am saving the exported xls documents. It does not happen with word docs, only excel. I have the force quit the application and restart it.
It does happen with every pdf I try.
I have tried the following solutions with no success:
Check for updates (No updates available - Installed Acrobat (64 Bit)

Repair Installation
Uninstall and Reinstall
All three methods outlined here: https://www.youtube.com/watch?v=YcW0d9B1qi0&feature=youtu.be

Restarting windows

Any further advice greatly appreciated.

    J
    Joe31762973jcot
    Participant
    August 19, 2023

    I've tried using the online adobe platform, and it seems to have worked. Converting a small PDF file locally to excel also worked, but anything bigger than 50KB and it freezes. It seems the only solution is to buy an online subscription for $25.99 / mo., no help from the Adobe customer support or online community here... 

    J
    Joe31762973jcot
    Participant
    August 19, 2023

    Actually, I checked the version of adobe I'm using, it's old, Adobe Acrobat x V 10.1.16 which they state "support for Adobe Acrobat 10.x and Adobe Reader 10.x ended on November 15, 2015." So that's probably the problem 

    A
    Asher@
    Participating Frequently
    May 21, 2020

    Maybe that's because the PDF file you were trying to export to Excel or Word was too huge?

    A
    Adobe Employee
    akagarg17099634
    Adobe Employee
    May 20, 2020

    Hi,

     

    Thank you for reporting the issue. Can you please provide us the details of the following:

    • Acrobat Version - Please share the screenshot of the Acrobat version screen Go to help -> About Acrobat ... and take a screenshot
    • Operating system (Mac/Win) and its version
    • Are you facing the issue with specific PDF file or every file. If it is file specific then can you please share the file with us.

    We're here to help, just need some more info.

     

    Regards,
    Akanksha Garg
    Software Engineer II
    Adobe Acrobat Team

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