Acrobat Freezing for Multiple Companies

Forum|Forum|2 years ago
January 4, 2024
2 replies
816 views

I work for a MSP and we are recieving multiple tickets from multiple companies stating that Acrobat is freezing. Are there any known outages? If not what could we do to resolve this? They are running subscription based/ cloud based Acrobat.

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G

gnomedog

Participating Frequently

I checked late yesterday and they have a un update patch available. I don't know why they didn't send out a notification, but ......

Note - I had to close everything down and do a manual download and installation because it wouldn't update with any of the Adobe services running, and trying to update from within the Adobe program keeps them running.

It is better than it was, but still lagging sometimes. Worth installing IMO.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

S

Samuel.BlakeAuthor

Participant

Awesome thank you!

kglad

Community Expert

you're welcome. (and hopefully an acrobat expert will be able to help)

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