Acrobat Freezing Up with Strange Gray Box

Forum|Forum|2 years ago
March 14, 2024
2 replies
616 views

With the recent update of Acrobat, every .pdf I open launches like normal and then about 5 seconds after opening, the screen gray's out and a box pops up. Doesn't seem to be frozen, just sits like this and I can't do anything. Have to force quit. Uninstalled, reinstalled multiple times. Need help! I use (used to any way) Acrobat every day!

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Shiloh36452940fiu9

Participant

I am having a very similar issue that started around the same timeframe. Any place a logo is supposed to go or a signature is supposed to be pictured, there is a gray box. I have updated my computer, Adobe, and tried to repair the installation.

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peppershockAuthor

Participant

I'm not sure how I fixed it, but Acrobat seems to be working now. I
uninstalled and reinstalled a couple of times and now the gray box is
gone. Maybe it's as simple as that? Maybe there was a bug and it's fixed
now? Sorry I'm not more helpful.

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Drew
[PII removed by moderator]

Peppershock Media, a hybrid agency.
Fresh Marketing Strategy + Creative Production Services.