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Andy238712261bhf
Participant
July 22, 2023
Question

Acrobat frozen on Windows PC

  • July 22, 2023
  • 3 replies
  • 834 views

It freezes within a few seconds of opening with a gray rectangle with a blue wheel spinning. The tab is frozen; it cannot be moved nor closed. It can only be force quitted trhough task manager.

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3 replies

D
Community Expert
DeanUtianCommunity Expert
Community Expert
July 29, 2023

@Andy238712261bhf - did you manage to resolve the issue?

mariahweyne
mariahweyne
Inspiring
July 24, 2023
Try these settings:

 

D
Community Expert
DeanUtianCommunity Expert
Community Expert
July 22, 2023

Here is a link from Adobe on troubleshooting crashes.
https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html


The first thing to do is check you have the latest version of Acrobat.

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