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trevor_2481
Participant
Jan 20, 2025 1:55 PM UTC
Question

Acrobat goes unresponsive when opening pdfs exported from AutoCAD

I've seen a couple of similar posts to this without any resolution. I have this issue with two people, any pdf exported from AutoCAD causes adobe acrobat to go into not responding state. Here are a few of the steps I have tried after reading various other posts. I have repaired installation, uninstalled/reinstalled acrobat w/ cleaning tool, disabled enhanced security/run in appcontainer, cleared recents, and repaired all microsoft visual c++ installs. Is there any other options to try fixing this? 

5 replies

craig_7903
Participant
Feb 24, 2025 5:58 PM UTC

Same issue. Tried on several computers. Just bought a brand new HP Zbook installed acrobat and it still has same non responsive issue when opening PDFs from Autocad. Takes like 10 minutes before you can move around document.

Any answers to fix this issue??

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Meenakshi_Negi
Meenakshi_Negi
Legend
Jan 21, 2025 9:47 PM UTC

Hi trevor_2481,

 

Thank you for reaching out.

 

Please try the troubleshooting steps suggested in the following help document for a crash: https://adobe.ly/3PHMCQm. 

 

You may also try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/40EYjNY). 
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/40EYl8y. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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trevor_2481Author
Participant
Jan 22, 2025 1:31 PM UTC

It does not crash, the app goes unresponsive. Also, I have already done those steps to uninstall/reinstall the application and it still does the same thing after the reinstall. Do you have anything else to try? I listed a few things I've tried in my initial post.

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Meenakshi_Negi
Meenakshi_Negi
Legend
Jan 31, 2025 10:20 AM UTC

Hi trevor_2481 ,

 

Please confirm if the issue occurs only with the AutoCAD files. If so, can you share any sample PDFs with us?

Share the Acrobat and OS version on the machine. We will replicate the behavior.

We might need logs for further investigation.

 

Thanks,

Meenakshi

 

 

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