Acrobat Has Crashed ...

Question

Hello All,I use Adobe Acrobat Pro 64-bit daily at work. EVERY single time I open a pdf, it pops up an error box that says, "Acrobat has crashed" ... but it HAS NOT. My pdf is open just fine, and I still get the pop-up. It's quite annoying to have to close the dialog box multiple times every day. Any idea why it's doing this? Or how to stop it? TIASusan

Amal. · Accepted Answer

Hi @Susan Loncar Design

Hope you are doing well and thanks for reaching out.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://adobe.ly/3HDTUkk and check.

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Regards

Amal

steve_8524 · Answer

This issue might be caused by corrupted preferences, a faulty installation,check or outdated software. Try repairing the installation via Help > Repair Installation in Acrobat, updating to the latest version, or resetting preferences by deleting the preference files in the AppData folder. If the problem persists, uninstall Acrobat using Adobe’s Cleaner Tool and reinstall it fresh.

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