Skip to main content
Susan Loncar Design
Susan Loncar Design
Known Participant
January 26, 2024
Answered

Acrobat Has Crashed ...

  • January 26, 2024
  • 2 replies
  • 2093 views

Hello All,

I use Adobe Acrobat Pro 64-bit daily at work. EVERY single time I open a pdf, it pops up an error box that says, "Acrobat has crashed" ... but it HAS NOT. My pdf is open just fine, and I still get the pop-up. It's quite annoying to have to close the dialog box multiple times every day. Any idea why it's doing this? Or how to stop it? TIA

Susan

    Correct answer Amal.

    Hi @Susan Loncar Design

     

    Hope you are doing well and thanks for reaching out.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
     
    Also try to repair the installation from the help menu (Win Only) and see if that works.
     
    Please try to reset the Acrobat preferences as described here https://adobe.ly/3HDTUkk and check.

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

     

    Regards

    Amal

    2 replies

    S
    steve_8524
    Participant
    February 10, 2025

    This issue might be caused by corrupted preferences, a faulty installation,check or outdated software. Try repairing the installation via Help > Repair Installation in Acrobat, updating to the latest version, or resetting preferences by deleting the preference files in the AppData folder. If the problem persists, uninstall Acrobat using Adobe’s Cleaner Tool and reinstall it fresh.

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    January 29, 2024

    Hi @Susan Loncar Design

     

    Hope you are doing well and thanks for reaching out.

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
     
    Also try to repair the installation from the help menu (Win Only) and see if that works.
     
    Please try to reset the Acrobat preferences as described here https://adobe.ly/3HDTUkk and check.

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

     

    Regards

    Amal

    Susan Loncar Design
    Susan Loncar DesignAuthor
    Known Participant
    January 29, 2024

    I'm using the latest version of Acrobat pro

     

    Park Street Printers
    Park Street Printers
    Known Participant
    January 29, 2024

    I have the same problem. Same version. It's quite annoying, and only started for me after the latest update. I'll try the recommendations.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices