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Participant
September 16, 2026
Question

Acrobat has stopped registering my middle mouse click at random.

  • September 16, 2026
  • 4 replies
  • 34 views

See Video. This is occurring on Windows 11. This problem only started occurring a few days ago. It might be related to the most recent Windows update but it’s only occurring on Adobe Acrobat.

 

Thanks for the help.

    4 replies

    Amal Jaiswal
    Community Manager
    Community Manager
    September 22, 2026

    Hi all, 

    This should have fixed now. If you are still experiencing this issue, please try the following steps and check if that works: 

    1. Go to LocalLow\Adobe\Acrobat\DC\
    2. Share Exchange-ProMessages & ReaderMessages with us.
    3. Pls delete above both file.
    4. Then launch Acrobat.
    5. Issue should resolve. 

    Let us know how it goes.

    ~Amal

    ethonbrooks0707
    Participating Frequently
    September 16, 2026

    Scott Aerators said: Random mouse-click issues can be surprisingly frustrating, especially when the same action works normally most of the time. Checking for Acrobat updates, mouse driver issues, or conflicts with other software could help narrow down what is causing the problem.

    Participant
    September 16, 2026

    Yes, of course. Should have noted the following in the original post:

     

    -Checked for Adobe Acrobat updates

    -Repaired Adobe Acrobat installation

    -Verified mouse software was up to date and not causing the problem (see video for exact inputs)

    -Checked for Windows Updates

    -Looked for a bug reporting forum and wound up here.

     

    Thanks.

    Amal Jaiswal
    Community Manager
    Community Manager
    September 16, 2026

    Hi there

    Hope you are doing well, and thanks for reaching out.

    We have logged a ticket with the engineering team to further investigate this issue in detail, and our team is actively working on it. We will keep this post updated as soon as we get more information to share.
    Regards,

    Amal